Refund & Return Policy

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Thank you for shopping at myherbx.co.in. We value your trust and aim to provide a smooth and transparent shopping experience. Please read our Refund & Return Policy carefully.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is raised within 48 hours of receiving the product
  • The product is unused, unopened, and in its original packaging

Note: Due to hygiene and safety reasons, opened or used herbal / wellness products are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or improper handling
  • Products purchased during sales or special offers (unless damaged)
  • Free gifts or promotional items

3. Return Process

To initiate a return:

  1. Email us at support@myherbx.com within 48 hours of delivery
  2. Mention your Order ID, reason for return, and attach clear photos/videos of the product
  3. Our team will review your request and respond within 2–3 business days

Returns sent without prior approval will not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • Shipping charges (if any) are non-refundable, unless the issue occurred from our side

5. Replacement Policy

If you receive a damaged or incorrect product, we may offer:

  • A replacement of the same product, or
  • A refund, if replacement is not available

The final decision will be based on stock availability.

6. Order Cancellation

  • Orders can be cancelled before dispatch by contacting us immediately
  • Orders cannot be cancelled once shipped
  • Refunds for successfully cancelled orders will be processed within 5–7 business days

7. Late or Missing Refunds

If you have not received your refund:

  • Recheck your bank account
  • Contact your payment provider or bank
  • If the issue continues, email us at support@myherbx.com

8. Return Shipping

  • Customers are responsible for return shipping charges unless the product is damaged or incorrect
  • We recommend using a trackable courier service for returns

9. Contact Us

For any questions regarding refunds or returns, please contact us:

Website:https://myherbx.co.in
Email:support@myherbx.com